Refund policy

Refund & Returns Policy

Last updated: January 2026

At Lumia Accessories, we value your satisfaction and aim to provide high-quality products and excellent service. Please read our Refund & Returns Policy carefully before making a purchase.

This policy complies with UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Returns Eligibility

You have the right to return your order within 14 days of receiving it, in accordance with UK law, provided that:

The item is unused, unworn, and in the same condition as received
The item is returned in its original packaging
Proof of purchase (order number or receipt) is provided

Certain items may be non-returnable for hygiene or safety reasons (for example, personal care accessories that have been used).

2. How to Initiate a Return

To request a return, please contact us at:

Email: contactlumiaacessories.com

Please include the following information in your email:

Order number
Reason for return
Photos of the item (if damaged or defective)

Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect
Shipping costs are non-refundable
We recommend using a tracked shipping service, as we are not responsible for lost return shipments

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear, depending on your payment provider

5. Faulty or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

Email: contactlumiaacessories.com

Please provide clear photos and a description of the issue. If confirmed, we will offer:

A replacement, or
A full refund, including shipping costs where applicable

6. Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please return the original product (subject to approval) and place a new order.

7. Late or Missing Refunds

If you have not received your refund yet:

Check your bank or payment account again
Contact your payment provider
If the issue persists, contact us at contactlumiaacessories.com

8. Non-Returnable Items

The following items are not eligible for returns:

Used personal care accessories
Items damaged due to misuse or normal wear
Sale or promotional items, unless faulty

9. Legal Rights

This policy does not affect your statutory rights under UK law. Customers in the United Kingdom are entitled to protections under the Consumer Rights Act 2015.